Earlier this year I cancelled my Dish Network account. I found I really didn’t watch TV much anymore and had no interest in continuing my service. At first the cancellation process seemed to go smoothly. The representative was quite nice on the phone. After offering to give me a special deal, she promptly agreed to close my account and even offered to wave the shipping fee to return the receivers. The boxes came and I shipped back the equipment. Within a week I even received a refund from Dish Network since I had over-paid my service. ”Wow!” I thought, “that was easy.”
Until November 16th, when I received a call from a debt collector attempting to collect outstanding Dish Network charges of $31 and change. The only correspondence that I had previous to this from Dish Network was a bill clearly outlining my balance at $0 and the refund. At first I thought this must have been a simple mistake, one that could be easily fixed by a simple phone call.
So the same day I called Dish Network support to inquire about these strange charges. I was informed by the representative that the cancellation agent did not have the authority to waive the shipping charges for return of the equipment and that these had been applied after the refund check had already been issued. I told the CSR that she may not have had the authority to do so, but that I was nonetheless told that I would not have to pay them and that Dish Network needs to honor this, especially since I had never received notification of any charges. The CSR replied that she did not have the authority, so I escalated to the floor supervisor. After taking some time to listen to my request, the floor supervisor agreed with my complaint and offered to credit my account for the amount of shipping and to rescind the amount from collections. I of course agreed.
Today, November 30th, I received a call again from the same debt collector. I again repeated that I am disputing the charge and called Dish Network. The first Dish Network agent I spoke to reiterated the old line: “you have to pay these charges.” I again escalated to the floor supervisor. Not only did the floor supervisor refuse to honor the word of, not one, but two previous Dish Network agents, she also told me that there was no record of my escalation to the floor supervisor on November 16th and therefore no record of her agreeing to credit my account!
Dish Network, if you are listening, do the right thing. If a customer representative tells you that something will happen, do it. If they misspoke in violation of your internal policy, respect your customer enough to bend the rules and honor your word. And, for God’s sake, if you promise to credit someone’s account, do it!
I wanted to apologize about the confusion. We make every effort to provide accurate and consistent information to our customers. When you cancel services the equipment has to be sent back within 30 days to avoid additional charges. For retuning your leased equipment back to DISH Network, you have the option of using the packaging and label we provide for you, or you can choose your own shipping method. However, you will generally save money by using our packaging as it is only $15 per shipping label, which is as low as half the cost of other couriers. I would be happy to look into this for you please email me your account number to better assist you.
kimberly.escobar@dishnetwork.com
I also sent my Dish Network equipment back. I asked the rep if I should pay my bill now or wait until the box charges were added. He said I could just wait for a final bill. I just got the bill. Creation date November 14th 2011. I paid it today Dec 1st 2011. When I got home from work there was a collection for the final bill??? WTF is with that? Really two weeks and a collection letter?? I called the Collection agency and they said they could see a pending payment. Hmmmmm? They also said It would not show on my credit report since it was paid. I did not pay the CA I paid dish online. We will see. I will never NEVER!!! Go back to dish. I was going to when I got back from active duty deployment, but not with this kind of service.
I was a dish customer for approx 14 years I canceled they told me I had to pay to return equipment Dish is your lisening I will never use you again because of this I was a customer way befor there fees went into effect I am going to contact the atty general and ftc and see if they can do this Like I told the CSA and then HIs mananger I ask for I completed my contract a long time ago they are mad because you leave them well I tried for approx 7 months from october to get them to make things right with no advail Dish you wont get customers back you loose by doing this at least not me I will pay the shipping and you can have this equipment its no use to me and I WONT BE BACK
FUCK DISH They now charge 17.00 for returns, After paying 7.00 per box for the last 3.5 years
I was a dish customer too, when I sign up for the dish service, the rep told me I’ll only be signing up for 1 year of service. Then without reading the contract, I sign it. What an idiot I was, laster I realize I sign up for two years. So , I was fine with it, gladly paying till the end of the second year. While I was on the phone tried to cancel it, I ask them this is my final bill right, the inform me yes and just have to ship the equipment back in the pre-packed shipping package from dish. So I did, a month later, I got a bill for 15.98. I was really upset, I already paid everything I was and wasn’t supposed to paid. I already cheated me once, now this time, no more. I chose not to pay the money. Now it goes toward collection, Do I Give A Damn, NO. If dish and the debt collector is willing to spend that much time and money to collect 15.98, please go right ahead and report me to the credit bureau company. I will rather give to homeless than paying it. I’m upset by these lying, cheating companies, trying to use contract to bind you and suck your blood dry. I call and told the collection agency I will not paid, he was threatening the call will be recorded, I said that’s fine. I will not paid the money and go ahead and report me. I Don’t CARE…. Dish is the worst company I’ll ever encountered, I use never ever use them again. I hate it when company rep only disclosed info that’s benefit to the company and not the consumer. Dish do not care about their consumer and how they’re treated, they only care about money money and money. The rep are trained to cheat you….. DO NOT USE DISH NETWORK, YOu’ll only end up angry, dissapointed and cheated.
Dish Network is still at it. November 2012 and debt collectors are calling. I pay all my bills. Ahead of time. I believe they are doing this to punish people for cancelling. I smell a class action law suit coming.
I have had a similliar experience with Dish up to the point of verbally being told that they would remove the equipment return fee. After reading this post I hope they honor their commitment of waiving the fee. I did manage to record a portion of the conversation as well the operator’s direct phone number 303-942-8605 ext 52836.
With this being said it was very painful to get them to the point of stating they would waive the return fee. I made it clear to them that I read the contract which I signed at the time of signing up for service and that it did NOT state that I had to pay the price of returning the equipment.
I also let them know that I am aware of my rights when a debt is in dispute and the means in which they can go about collecting the debt once it has been established that the debt is in dispute.
We will see if they honor their agreement on the shipping fee..
I have called and emailed dish about the mistake on my bill it was to be corrected but it still has not been done that is why I don`t have my account out of my checking account lets please get this corrected soon my bill is due next week and I will pay what I owe but not what my Bill says Lynda a very unhappy customer
After 16 years of service with Dish and NEVER being late paying my bill they treated me badly so I decided to cancel my service. I called and of course hey were extremely nice and even offered to ‘bundle’ services. As an idiot, I say yes, however; on the same day I decided to cancel anyway and called them back. Of course for that they transfer you to the rudest, careless people in the world that have absolutely no good customer service skills whatsoever. She tells me I HAVE to pay $17 per receiver and that I HAVE to send them back. I told her that if she wanted her receivers back, she could send one of her techs to pick them up because I was done paying them a dime. She said she ‘could’ not do that and had the nerve to hang up on me! I was so furious that I called back again, this time I got someone that was halfway nice and assured me that I did not have to pay any fees to return the equipment. What happens today? I get three emails (I had three DVR’s) DEMANDING the equipment to be returned saying they include shipping labels and that if I decide to use them, they will charge my account $17 for each. I am furious, I thought I was done with this company, they are horrible and clearly don’t care for loyalty or give good customer service. I am so frustrated right now and don’t know what to do. If people are reading this and are thinking of hiring Dish TRUST ME run, do not do business with this company!!!
The worst internet service ever was told one price for one year every month bill goes up was also told was not Hugh net and it is, not only do they cheat you out of money they flat out lie!